Assistant Store Manager

Job Title: Assistant Store Manager

Job Description: We are seeking an Assistant Store Manager to grow our pet retail business and lead our team of passionate pet professionals. This is a full-time position and requires having open availability. This role includes the following responsibilities:

Store Operations

  • Build relationships with customers and provide assistance, provide product education, address individual needs, and create a personalized experience to promote repeat business
  • Perform customer transactions on the POS system; manage the POS system’s software and hardware; manage the cash drawer
  • Seek customer feedback on products and processes to increase customer satisfaction
  • Assist Store Manager with weekly purchasing needs
  • Manage distributor and independent vendor deliveries - handle receiving, counting, putting away items, organizing the stock room, etc.
  • Manage product pricing, price tags and signage throughout the store
  • Manage ongoing inventory management, ensuring rotation, accurate counts, etc.
  • Participate in the creation and management of events: adoption, training, nail clinics, and Main St sponsored events (StrEAT Fest, Arts Fest, Dog Day of Summer, etc.)
  • Perform local home deliveries for online orders on an as-needed basis

Sales Growth

  • Assist with maintaining special order requests, pickups and deliveries
  • Responsible for meeting monthly individual and team sales goals and quarterly KPIs
  • Work closely with the Store Manager to Identify and implement new product/service lines to increase profitability
  • Assist Store Manager with creating and promoting sales each month
  • Coordinate the promotion of sales and events with Social Media Manager

Team Management

  • Manage a team of associates during their scheduled shifts
  • Assist employees with meeting their individual and team sales goals
  • Work closely with Store Manager to craft and publish associate shift schedule
  • Assist with the creation of quarterly reviews and provide feedback with Store Manager
  • Onboarding & Training: assisting with the onboarding process, training new hires, writing training processes, providing feedback with new employees
  • Maintain Google Drive suite of team documents – announcements, training guides, etc.
  • Provide support to the Store Manager for any duties and assigned special projects

This is not an exhaustive list of job responsibilities and individual duties may change/adapt

Experience Required:

  • At least 1 year of experience directly related to managing a retail store, employees, and sales operations (pet retail is a bonus!)
  • Ideal candidates have experience working with animals (retail, vets, daycares, dog walking, etc.)

Job Requirements - Candidates must also meet the following requirements:

  • Be willing and available to work evenings and weekends, as well as some holidays
  • Be able to stand for long periods of time and be able to lift up to 50 lbs or more on occasion
  • Have a reliable vehicle of your own to get to/from work and make occasional deliveries
  • Must be 21 years of age or older
  • Own a smartphone with internet access
  • Be willing to submit to a full criminal background check
  • Be able to carry out all of the job tasks listed in the job description
  • Must adhere to all operational and safety standards outlined in the employee handbook

Compensation & Benefits: Our Assistant Store Manager role is an hourly position, with compensation rates varying based on experience and job duties. This is a W2 position - we'll provide ongoing training and support from our dedicated team of pet professionals!

Our company offers the following benefits:

  • IRA retirement plan with a company match
  • Amazing discounts, including wholesale prices on pet food and a manager discount on all other non-food items
  • FREE use of our self-wash tubs to bathe your dog
  • Access to free product samples to try with your pets
  • Flexible schedule with unlimited unpaid vacation
  • Growth-orientated company with a focus on employee success

How to Apply: Apply Here